| About Us Active Scotland Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Active Scotland Ltd Lochearn Water Sports Centre Lochearnhead FK19 8PU United Kingdom Phone: 01567 278139 Fax: 01567 830369 Email: shop [at] activescotland [dot] com 925 2160 46 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card, mestro and switch payment via our partner PayPal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Active Scotland have suppliers in the UK and abroad who will take the best care of your purchase but the responsibility of care will lie with the courier. We only deliver to the UK at present. |
| Delivery Schedule Any items that are not in stock will be a 7 day turn around. We will email you prior to any delivery. If you have any queries about your order please contact the shop on 01567 278139. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is already included. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. All items returned must be not used and in the packaging it was sold in. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01567 278139 (International +44 01567 278139) or fax us on 01567 830369 or write to us at Lochearn Water Sports Centre Lochearnhead FK19 8PU United Kingdom |
| Privacy Policy Active Scotland Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
